Refund and Return Policy

1. Overview

At 4kiptvpro.com, we strive to provide the best possible IPTV service to our customers. We understand that there may be instances where you are not completely satisfied with your purchase. This Refund and Return Policy outlines the terms and conditions under which refunds and returns will be processed.

2. Refund Eligibility

Refunds will only be considered under the following conditions:

– Service Issues: If you experience technical issues that prevent you from accessing the IPTV service, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
– Incorrect Purchase: If you accidentally purchased the wrong subscription plan, you may request a refund within 24 hours of the purchase.
– Service Not as Described: If the IPTV service does not match the description provided on our Website, you may be eligible for a refund.

3. Non-Refundable Items

The following items are not eligible for refunds:

– Trial Subscriptions: Payments for trial subscriptions are non-refundable after 24h testing.
– Promotional Offers: Services purchased at a discounted rate or as part of a promotional offer are non-refundable.
– Change of Mind: Refunds will not be issued if you change your mind after purchasing the IPTV service.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Support: contact us with your order details, including the purchase date, order number, and a description of the issue.
2. Review: Our support team will review your request and may ask for additional information to verify the issue.
3. Decision: We will notify you of the decision regarding your refund request within 24h. If approved, the refund will be processed to your original payment method.

5. Return Policy

As our IPTV service is a digital product, there are no physical items to return. If you are eligible for a refund, your subscription will be canceled, and access to the service will be terminated.

6. Subscription Cancellations

You may cancel your subscription at any time through your account settings on our Website. However, please note that canceling your subscription does not automatically entitle you to a refund for any unused portion of the service. Refunds will be issued in accordance with the terms outlined in this policy.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

4kiptvpro.com